Return policy

Domain: www.equitamin.hu
E-mail: info@equitamin.hu
Phone number: +36204494199
Company name: Konstantin 2012 Nonprofit Ltd.

1.Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, and return the ordered product. If the business does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Supplier gives the information after the expiry of the 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the period for withdrawal shall be 14 days from the date of communication of this information.

1.2 The Consumer may exercise the right of withdrawal by means of a clear declaration to that effect or by means of the model declaration set out in Annex 2 to Government Decree 45/2014 (26.II.2014).

1.3 The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer, or a third party other than the carrier and indicated by the Consumer, takes delivery of the goods.

1.4 The consumer may exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

1.5 The cost of returning the product must be borne by the Consumer, the company does not bear the cost.

1.6 In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

1.7 The Consumer shall not have the right of withdrawal in the case of a product which is not prefabricated, which has been manufactured on the basis of the Consumer's instructions or at the Consumer's express request, or in the case of a product which is clearly personalised for the Consumer.

1.8 The Consumer may also not exercise the right of withdrawal:

1.8.1 in the case of a contract for the provision of a service, after the service has been performed in its entirety, if the undertaking has begun performance with the express prior consent of the Consumer and the Consumer has acknowledged that he/she will lose the right to terminate the contract after the service has been performed in its entirety;

1.8.2 in respect of a product or service whose price or charge is subject to fluctuations in the financial market which cannot be influenced by the company and which are possible even during the period for exercising the right of withdrawal;

1.8.3 for perishable or short-lived products; Domain: www.equitamin.hu E-mail: info@equitamin.hu Phone: +36204494199 Company name: Konstantin 2012 Nonprofit Kft.

1.8.4 for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;

1.8.5 in respect of a product which, by its nature, is inseparably mixed with other products after delivery;

1.9 Upon receipt of the notice of withdrawal, the Service Provider shall reimburse the amount paid to the Consumer, including the delivery charge, in accordance with the above legislation, without undue delay, but no later than 14 days after the date of its knowledge of the withdrawal.

1.10 Refunds will be made using the same method of payment as the original transaction, unless the Consumer expressly consents to a different method of payment; no additional charges will be incurred by the Consumer as a result of using this method of refund.

1.11 The Consumer must return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days after the date of sending the notice of withdrawal from the contract to the Service Provider.

1.11 In the event of a written withdrawal, it is sufficient for the consumer to send the notice of withdrawal within 14 days. Domain: www.equitamin.hu E-mail: info@equitamin.hu Phone: +36204494199 Company name: Konstantin 2012 Nonprofit Ltd.

1.13 The Consumer will be in compliance with the time limit if he/she returns or surrenders the product(s) before the expiry of the 14-day period. A return is deemed to have been made within the time limit if the consumer sends the product(s) before the expiry of the time limit.

1.14 The consumer bears only the direct cost of returning the product.

1.15 The Service Provider shall not be obliged to compensate the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.

1.16 The Supplier may withhold the refund until the goods(s) have been returned.

1.17 If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone. You may return the ordered product to the Service Provider by post or courier service.

1.19 Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.

1.20 Directive 2011/83/EU of the European Parliament and of the Council is available here

1.21 The Consumer may also contact the Service Provider with any other complaints using the contact details provided in these GTC.

1.22 Only Users who are consumers within the meaning of the Civil Code are entitled to the right of withdrawal.

1.23 The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employment or business activity.

1.24 Procedure for exercising the right of withdrawal:

1.24.1 If the Consumer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.

1.24.2 The consumer exercises his right of withdrawal within the time limit if he sends his withdrawal notice before the expiry of the 14th day after receipt of the product. In the case of written withdrawal, it is sufficient to send only the notice of withdrawal within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email, the date of sending the email will be taken into account.

1.24.3 In the event of cancellation, the Consumer must return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of the notification of cancellation.

to send back. The deadline is deemed to have been met if the goods are sent before the 14-day deadline (i.e. they do not have to arrive within 14 days). The customer bears the costs incurred in returning the goods as a result of exercising the right of withdrawal.

1.24.4 However, the Service Provider shall not be obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

 1.24.5 In the case of the sale of several products, if the delivery of each product takes place at a different time, the Buyer may exercise the right of withdrawal within 14 days of the last product delivered or, in the case of products consisting of several lots or pieces, of the last lot or piece delivered.